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Get instant support, find answers to common questions, or reach out to our team

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Live Chat

Chat with our support team in real-time

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Email Support

Send us an email and we'll respond within 24 hours

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Phone Support

Call us during business hours

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Mon-Fri: 9 AM - 6 PM WAT

Frequently Asked Questions

Getting Started

How do I download and install the StrongerMe Pro APK?

To download and install StrongerMe Pro:

  1. Click the "Download APK" button on our homepage
  2. Your device may warn you about installing apps from unknown sources - this is normal for APK files
  3. Go to your device Settings → Security → Enable "Install from Unknown Sources"
  4. Open your Downloads folder and tapti install the StrongerMe Pro APK file
  5. Follow the installation prompts
  6. Once installed, you can disable "Unknown Sources".

Note: Our APK is 100% safe and scanned for malware. We use APK distribution to provide the best experience outside of app stores.

Is the StrongerMe Pro APK safe to install?

Yes, absolutely! Our APK is completely safe:

  • Digitally signed and verified by StrongerMe Pro
  • Regularly scanned by leading antivirus software
  • No malware, spyware, or unwanted permissions
  • Only requests necessary permissions (camera for progress photos, notifications, etc.)

You can verify the APK authenticity by checking the digital signature after installation in your device settings.

Do I need to create an account to use StrongerMe Pro?

You can browse the app without an account, but to save your progress and access workouts, you'll need to create a free account. It only takes less than 1 minute and requires an email address and password.

Subscription & Payment

What's the difference between free and premium?

Free Version Includes:

  • Basic workout plans
  • Exercise video library
  • Progress tracking
  • Community access
  • Community Chat
  • Body Messurements
  • Nutrition and Step monitor
  • and lots more

Premium Adds:

  • Personalized workout plans tailored to your goals
  • 1-on-1 live video coaching sessions
  • Custom meal plans and nutrition guidance
  • Priority support with direct coach messaging
  • Advanced analytics and detailed progress reports
  • Exclusive premium content and workouts
How much does premium cost?

Premium can cost as low as ₦7,000 for Personal workout plans, ₦7,000 for meal plans, ₦15,000 for live workout session

All prices and rates are subsequent to change due to external factors!

What payment methods do you accept?

We accept multiple payment methods:

  • Credit/Debit Cards (Visa, Mastercard, Verve)
  • Bank Transfer (all Nigerian banks)
  • Bank Transfer (international banks)
  • International payment
  • Mobile Money (payment through mobile banking apps)
  • USSD (quick payment via USSD codes)
  • Digital Wallets (popular Nigerian payment platforms)
Can I get a refund?

Yes! We offer a 30-day money-back guarantee for all new subscriptions. If you're expiriencing not service delivery after payment within the first 30 days, contact us at refunds@strongerme.online for a full refund - no questions asked.

Please note: The 30-day guarantee applies only to your first subscription purchase, not to renewals.

How do I cancel my subscription?

You can cancel anytime:

  1. Open the StrongerMe Pro app
  2. Go to Settings → Subscription
  3. Tap "Cancel Subscription"
  4. Confirm your cancellation

After canceling, you'll still have access to premium features until the end of your current billing period.

Using the App

How do I track my progress?

StrongerMe Pro automatically tracks your workouts, but you can also:

  • Log your weight, measurements, and body fat percentage
  • Upload progress photos
  • Track workout completion and personal records
  • View detailed analytics and charts

Go to the Progress tab to see all your data and track improvements over time.

Can I use the app offline?

Yes! Best use for the app is using a fast internet connection, Once you've downloaded workouts and exercise videos, you can access them offline. However, features like live coaching sessions, meal plan updates, and syncing require an internet connection.

Can I connect fitness trackers or smartwatches?

Yes! StrongerMe Pro integrates with popular fitness devices and apps including:

  • Apple Health
  • Google Fit
  • Fitbit
  • Garmin
  • Samsung Health

Connect your devices in Settings → Integrations to automatically sync your activity data. Note: only works if user is subscribed to all top premium plans.

Technical Support

The app is crashing or not working properly

Try these troubleshooting steps:

  1. Close and restart the app
  2. Check for app updates in your device settings
  3. Clear the app cache: Settings → Apps → StrongerMe Pro → Clear Cache
  4. Ensure you have a stable(fast) internet connection
  5. Restart your device
  6. If the issue persists, uninstall and reinstall the app

If none of these work, contact our support team with details about your device model and the issue.

Videos won't load or are buffering

Video issues are usually related to internet connection. Try:

  • Switching to a stronger Wi-Fi network
  • Reducing video quality in Settings → Video Quality
  • Pre-downloading videos for offline viewing
  • Clearing app cache
I forgot my password. How do I reset it?

On the login screen, tap "Forgot Password?" and enter your email address. We'll send you a password reset link. If you don't receive it within 5 minutes, check your spam folder or contact support.

Contact Support

Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours.

Other Ways to Reach Us

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Email

General: support@strongerme.online

Billing: billing@strongerme.online

Refunds: refunds@strongerme.online

Payments: strongermepay@strongerme.online

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Phone

+234 (080) 270 21894

Mon-Fri: 10 AM - 6 PM WAT

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Office

StrongerMe Pro HQ

Victoria Island

Lagos, Nigeria