Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use StrongerMe Pro, you may provide us with the following information:

• Account Information: Name, email address, password, date of birth, phone number
• Profile Information: Gender, height, weight, fitness goals, fitness level, dietary preferences
• Health Information: Medical conditions, injuries, physical limitations (optional)
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• User Content: Photos, videos, progress updates, comments, reviews, and messages
• Communication Data: Messages you send to coaches or support, feedback, survey responses

1.2 Automatically Collected Information

We automatically collect certain information when you use the App:

• Device Information: Device type, operating system, device ID, mobile network information
• Usage Data: App features used, workout sessions completed, time spent in app, interaction patterns
• Location Data: Approximate location based on IP address (precise location only if you grant permission)
• Log Data: IP address, browser type, access times, pages viewed, app crashes
• Cookies and Similar Technologies: We use cookies, pixels, and local storage to enhance your experience

1.3 Information from Third Parties

We may receive information from:

• Social Media: If you link your social media accounts (profile info, friends list)
• Fitness Devices: Data from connected wearables or fitness trackers (with your permission)
• Payment Processors: Transaction confirmation and payment status
• Analytics Providers: Aggregated usage statistics and performance data

2. How We Use Your Information

We use your information for the following purposes:

2.1 Provide and Improve Services

• Create and manage your account
• Deliver personalized workout plans and nutrition guidance
• Connect you with coaches for live sessions
• Track your progress and provide insights
• Improve app functionality and user experience
• Develop new features and services

2.2 Communication

• Send account-related notifications and updates
• Respond to your inquiries and support requests
• Send promotional emails and marketing communications (with your consent)
• Notify you about subscription renewals and payment issues

2.3 Payment Processing

• Process subscription payments and refunds
• Prevent fraudulent transactions
• Maintain billing records and transaction history

2.4 Safety and Security

• Detect and prevent fraud, abuse, and illegal activity
• Enforce our Terms of Use
• Protect the rights and safety of users and coaches
• Monitor app security and performance

2.5 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent harm
• Resolve disputes and enforce agreements

2.6 Research and Analytics

• Analyze usage patterns and trends
• Conduct research to improve fitness outcomes
• Generate aggregated, anonymized statistics

3. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

3.1 With Your Coaches

When you subscribe to premium services, we share relevant information with your assigned coaches to provide personalized training and support. This includes your profile, fitness goals, progress data, and communication history.

3.2 Service Providers

We share information with trusted third-party service providers who help us operate the App:

• Cloud hosting and storage providers
• Payment processors
• Email and communication services
• Analytics and performance monitoring
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process, court orders, or government requests
• Enforcement of our Terms of Use or other agreements
• Protection of rights, property, or safety of StrongerMe Pro, users, or the public
• Investigation of potential violations or fraud

3.4 Business Transfers

If StrongerMe Pro is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent, such as featuring your success story in marketing materials.

3.6 Aggregated Data

We may share aggregated, anonymized data that cannot identify you individually with partners, researchers, or the public.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

4.2 Payment Security

We do not store your full payment card details. All payment information is processed through PCI-DSS compliant payment processors using tokenization and encryption.

4.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account password and for restricting access to your device.

5. Your Privacy Rights and Choices

5.1 Access and Update

You can access and update your personal information at any time through:

• Account Settings in the App
• Contacting our support team

5.2 Data Portability

You have the right to request a copy of your personal data in a structured, machine-readable format. Contact us at privacy@strongerme.online to request your data.

5.3 Deletion

You can request deletion of your account and personal data by:

• Using the "Delete Account" option in Settings
• Emailing privacy@strongerme.online

Note: We may retain certain information as required by law or for legitimate business purposes (e.g., transaction records, dispute resolution).

5.4 Marketing Communications

You can opt out of promotional emails by:

• Clicking "Unsubscribe" in any marketing email
• Adjusting notification preferences in Settings
• Contacting support

Note: You will still receive transactional emails related to your account and subscriptions.

5.5 Location Data

You can control location permissions through your device settings. Disabling location may affect certain features.

5.6 Cookies

You can manage cookie preferences through your browser settings. Note that disabling cookies may impact app functionality.

6. Data Retention

We retain your information for as long as necessary to:

• Provide services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• For legitimate business purposes

When you delete your account:

• Most personal data is deleted within 30 days
• Some data may be retained in backups for up to 90 days
• Transaction records may be retained longer for legal/tax purposes
• Aggregated, anonymized data may be retained indefinitely

7. Children's Privacy

StrongerMe Pro is not intended for children under 18. We do not knowingly collect personal information from children. If you are under 18:

• You may only use the App with parental consent and supervision
• Parent/guardian must create the account
• We may require verification of parental consent

If we discover we have collected information from a child under 18 without proper consent, we will delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection regulations

9. Third-Party Links and Services

The App may contain links to third-party websites, apps, or services (e.g., fitness trackers, social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or in-app notification
• Request your consent if required by law

Your continued use of the App after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Team: privacy@strongerme.online
• Data Protection Officer: dpo@strongerme.online
• Support: Visit Support Page
• Mail: StrongerMe Pro Privacy Department, Lagos, Nigeria

We will respond to your inquiry within 30 days.

12. Your Rights Under Nigerian Law

If you are a resident of Nigeria, you have specific rights under the Nigeria Data Protection Regulation (NDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with the National Information Technology Development Agency (NITDA)

To exercise these rights, please contact our Data Protection Officer at dpo@strongerme.online.